Privacy Policy

Ahlan Technologies SPC (“we”, “our” or “Ahlan”) is committed to protecting the privacy of all members (“Members” or “you”) of the Ahlan mobile e-commerce application (“Application”) and all Members who access our website (“Site”) or Services (as defined herein) through the Application. Please read the following privacy policy (“Privacy Policy”), which explains how we use and protect your information.

By using the services (“Services”) on the Application, you agree and consent to the collection, use and transfer of your information as set out in this Privacy Policy.


Authority: The Personal Data Protection Authority;

Data Controller: means Ahlan, the entity which is responsible for determining when, why and how to Process Personal Data and for establishing practices and policies in line with applicable data protection law;

Personal Data: any information of any form related to an identifiable individual, or an individual who can be identified, directly or indirectly, particularly through their personal identification number, or one or more of their physical, physiological, intellectual, cultural or economic characteristics or social identity;

Process and Processing: any operation or set of operations carried out on Personal Data by automated or non-automated means, such as collecting, recording, organizing, classifying into groups, storing, modifying, amending, retrieving, using or revealing such data by broadcasting, publishing, transmitting, making them available to others, integrating, blocking, deleting or destroying them;

Sensitive Personal Data: any Personal Data which reveals, directly or indirectly, the individual’s race, ethnicity, political or philosophical views, religious beliefs, union affiliation, criminal record or any data related to their health or sexual life.

Important information and who we are

The purpose of this Privacy Policy is to give you information on how we collect and Process your Personal Data through your use of the Site or the Application, including any Personal Data you may provide when using the Services.

It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or Processing Personal Data about you so that you are fully aware of how and why we are using your Personal Data.

Changes to the Privacy Policy

We keep our Privacy Policy under regular review and we reserve the right to change this Privacy Policy at any time.

This version was last updated on [First Of September 2020]. It may change and if it does, these changes will be posted on the Site and, where appropriate, notified to you by SMS, by email or when you next start the Application or log onto the Site. Any new versions of the Privacy Policy may be displayed on-screen and you may be required to read and accept the changes to continue your use of the Services. Historic versions of this Privacy Policy can be obtained by contacting us.

It is important that the Personal Data we hold is accurate and current. Please keep us informed if your Personal Data changes while you are a user of our Services.

Third party links

The Application may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any Personal Data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any Personal Data to these websites or use their services.

Personal Data that we collect from you

We may Process different kinds of Personal Data about you which we have grouped together as follows:

  • Identity Data: includes names, username or similar identifier, marital status, title, date of birth and gender;
  • Contact Data: includes billing address, home address (if different), delivery address (if different), email address and telephone numbers;
  • Financial Data: includes bank account and payment card details;
  • Transaction Data: includes details about payments and other details of the Services you have used;
  • Technical Data: includes internet protocol address, login data, data about your browser type and version, time zone setting and location services, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Site and/or Application;
  • Profile Data: includes your username and profile, previous orders made by you, your service preferences and any reviews you may have submitted;
  • Usage Data: includes information about how you use the Site, the Services and/or Application; and
  • Marketing and Communications Data: includes your preferences in receiving marketing from us and third parties (i.e. any external partners) and your preferences when receiving communications.

When you visit the Site or use the Application we may also Process aggregated, anonymized statistical or demographic data, which may be derived from your Personal Data but is not considered Personal Data in law as it cannot directly or indirectly reveal your identity.

It may be necessary for us to Process Sensitive Personal Data. For example, we may need to collect data about your health if you inform us of any allergies or food intolerances that you may have. Informing us of any foodstuffs that you are unable to eat may involve the collection of data about your religious beliefs. We treat our obligations to protect Sensitive Personal Data very seriously and will always ask for your express consent to Process such data for specified purposes subject to clause 7 of this Privacy Policy.

If you provide Personal Data relating to other individuals in the order you are representing that you have their authority to provide their Personal Data to us and for the Processing of their Personal Data. We are entitled to rely upon such representations.

If we need to collect Personal Data by law, or under the terms of a contract with you, and you fail to provide such data when requested, we may not be able to perform the contract (an order, for example) we have or are trying to enter into with you. In these circumstances, we have the right to cancel or refuse to accept your order, but we will notify you if this is the case at the time.

How we collect your Personal Data

By accessing the Site and/or Services using mobile digital routes such as, but not limited to, mobile, tablet or other devices/technology including the Application, then you should expect that our Processing of Personal Data as set out in this policy will apply in that context too.

Unless you have elected to remain anonymous through your device and/or platform settings, this information may be Processed by us automatically if you use the Service through your mobile device(s) via the Application, through your mobile's browser/the Site or otherwise.

We use cookies and/or tracking technologies to distinguish you from other Members in respect of your use of the Application, the Site, the distribution platform (Apple Appstore or Google Play) or service sites and to remember your preferences. This helps us to provide you with a good experience when you use the Application or browse the Site and also allows us to improve the Application and Site. For more information about the cookies we use, please see our Cookie Policy.

Use of your Personal Data

Your Personal Data will enable us to provide you with access to the relevant parts of the Application or the Site or the Site and to supply the Services you have requested.

Your Personal Data will be Processed as permitted by law. Most commonly, we rely on the following types of lawful basis to Process your Personal Data:

Performance & Conclusion of Contract: in order to fulfil any orders you submit through the Application or in respect of your use of the Services;

Comply with legal obligation: in order for us to comply with any legal or regulatory obligation to which we are subject;

Protection of your vital interests: so that you receive the Service you expect to; and

Exercise our legitimate interests: so that we can conduct and manage our business in order to give you the highest standard of service.

Such activities connected to such lawful basis in respect of Processing your Personal Data may include:

  • Registering you as a Member;
  • Processing any orders you submit through the Application or your use of the Services;
  • Contacting you regarding such orders or use of Services;
  • Managing any payments for such orders or use of Services, including the allocation and redemption of your Ahlan Credit (as detailed in our terms and conditions);
  • Where requested, to store payment card details;
  • To administer and protect our business and the Site;
  • To deliver relevant content and advertisements to you and to measure the effectiveness of such content and advertising;
  • To notify you of changes to the Site and/or Application or to this Privacy Policy or our terms and conditions;
  • To use data analytics to improve the Site and Application; and
  • To make suggestions and recommendations to you about services that may be of interest to you.

We will only Process Sensitive Personal Data without your consent if it is:

  • Required by us as Data Controller to carry out our obligations;
  • Necessary for your protection;
  • Already made available to the public by you; or
  • Necessary to exercise any of the procedures of claims of legal rights or the defence thereof.

Your express consent will be obtained in respect of all other Processing of Sensitive Personal Data.

We will only Process your Personal Data for the purposes for which it was collected unless we consider if reasonable that we need to use it for another reason and that reason is compatible with the original purpose.

Where appropriate, now and in the future, you may have the ability to express your preferences around the use of your Personal Data as set out in this Privacy Policy and this may be exercised through your chosen method of using the Services, for example, through the Site or the Application.


Where you have indicated accordingly, you agree that we may use your Personal Data to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail.

Where you have indicated accordingly, you agree that we may also share your Personal Data with third parties (including those in the food, drink, leisure, marketing and advertising sectors) to use your Personal Data in order to let you know about goods and services which may be of interest to you (by telephone, mobile messaging (e.g. SMS, MMS etc.) and/or e-mail), and to help us analyze the information we collect so that we can administer, support, improve and develop the Application and Services to you.

If you do not want us to use your Personal Data in this way or change your mind about being contacted in the future, please let us know by using the contact details set out below and/or amending your profile accordingly.

Please note that by submitting comments and feedback regarding the Application and the Services, you consent to us to use such comments and feedback on the Application and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you reside.

Disclosure of your information

The Personal Data you provide to us will be transferred to and stored on our servers.

Third parties may Process your Personal Data, such as:

  • Processing credit card payments and provide support services related to payments;
  • Merchants processing any orders you have submitted using the Application or Site;
  • Service provider providing delivery service of your orders;
  • Our professional advisers, such as lawyers, bankers, auditors and insurers; and
  • Regulators and other authorities.

By submitting your Personal Data, you agree to this Processing by such third parties. To the best of its ability and knowledge, Ahlan will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy.

If we enter into a joint venture, purchase or are sold to or merged with another entity, your Personal Data may be disclosed or transferred to the new company, our new partners or owners or their advisors.

Transfer of Personal Data

We will share your Personal Data within Ahlan and any such group companies of Ahlan. We ensure your Personal Data is protected by requiring all group companies to follow the same rules when Processing your Personal Data.

Some third parties may be based outside of the Kingdom of Bahrain and so the Processing of your Personal Data may require a transfer of Personal Data outside of the Kingdom of Bahrain.

Whenever we transfer your Personal Data to third parties which are based outside the Kingdom of Bahrain we ensure that a similar degree of protection is afforded to your Personal Data.

There are limited occurrences where we are able to transfer your Personal Data outside of the Kingdom of Bahrain. For all other occurrences, your consent will be obtained prior to such transfer.

Data security

All Personal Data you provide to us is stored on our secure servers. Any payment transactions (carried out by us or our chosen third-party provider of payment processing services) will be encrypted using encryption technology. Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Site or the Application, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Once we have received your Personal Data, we will use strict procedures and security features to try to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorized way.

We will collect and store Personal Data on your device using data caches and browser web storage (including HTML5) and other technology.

The Services or the Application may include social networking, chat room or forum features. Ensure when using these features that you do not submit any Personal Data that you do not want to be seen, collected or used by other users.

We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator when we are legally required to do so.

Data retention

We will only retain your Personal Data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements.

In some circumstances we will anonymize your Personal Data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

In the event you do not use the Application for a period of one (1) year then we will treat the account as expired and your Personal Data may be deleted.

Your legal rights

Under certain circumstances in respect of your Personal Data you have the right to:

Request access to your Personal Data (commonly known as a "data subject access request"). This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.

Request correction of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to Process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to Processing (see below), where we may have Processed your Personal Data unlawfully or where we are required to erase your Personal Data to comply with applicable law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Withdraw consent at any time where we are relying on consent to process your Personal Data. However, this will not affect the lawfulness of any Processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide the Services to you. We will advise you if this is the case at the time you withdraw your consent.

Object to processing of your Personal Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to Processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Data for direct marketing purposes (and you will always be able to opt-out via the “unsubscribe” link on an email from us). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of Processing of your Personal Data. This enables you to ask us to suspend the processing of your Personal Data in the following situations:

  • if you want us to establish the accuracy of the Personal Data;
  • where our use of the Personal Data is unlawful but you do not want us to erase it;
  • where you need us to hold the Personal Data even if we no longer require it because you need it to establish, exercise or defend legal claims; or
  • you have objected to our use of your Personal Data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your Personal Data to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to information which was originally collected electronically and which you either consented to us using or was used to perform a contract with you.

If you wish to exercise any of the rights set out above, please contact us.

You will not usually have to pay a fee to access your Personal Data or to exercise any of the other rights. However, we may charge a reasonable fee if we consider your request to be unfounded, repetitive or excessive.

We may require specific information from you to help us confirm your identity and ensure your rights to access your Personal Data. This is a security measure to ensure that your Personal Data is not disclosed to someone who has no right to receive it.

We will respond to all legitimate requests within one (1) calendar month unless notified otherwise.

Jurisdiction and applicable law

This Privacy Policy and any dispute or claim arising out of, or in connection, with, it, its subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of the Kingdom of Bahrain. The courts of the Kingdom of Bahrain shall have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, this privacy policy, its subject matter or formation (including non-contractual disputes or claims)

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to Ahlan Technologies SPC, [17434353] or emailed to [ [email protected] ].

AHLAN APPLICATION Acceptable Use Policy


    This acceptable use policy sets out the terms between you and us under which you may use the Ahlan mobile e-commerce application (the “Application”)(together the Site and the Application being the “Services”). This acceptable use policy applies to all users of, and visitors to, the Services.

    • Ahlan App is an application operated by Ahlan Technologies SPC (We). We are registered in the Kingdom of Bahrain under commercial registration number 138214-1 and have our registered office at No. 904, Building 2795. Road 2835, Block 428, Seef, PO Box 20575, Bahrain.
    • To contact us, please email [ [email protected] ] or telephone our customer service line on [17434353].
  • By using THE SERVICES you accept these terms
    • By using the Services you confirm that you accept, and agree to comply with, all the terms in this policy, which supplement our customer terms and conditions []. If you do not agree to these terms, you must not use the Services. We recommend that you print a copy of these terms for future reference.
    • We amend these terms from time to time. Every time you wish to use the Services, please check these terms to ensure you understand the terms that apply at that time as they are binding on you. We aim to update the Services regularly and may change the content at any time. If the need arises, we may suspend access to the Services or close them indefinitely. Any of the material on the Services may be out of date at any given time, and we are under no obligation to update such material.
  • Prohibited uses
    • You may use the Services only for lawful purposes. You may not use the Services:
      • in any way that breaches any applicable local, national or international law or regulation;
      • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
      • for the purpose of harming or attempting to harm minors in any way;
      • to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards as set out below;
      • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
      • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  • You also agree:
    • not to reproduce, duplicate, copy or re-sell any part of the Services in contravention of the provisions of our customer terms and conditions []; and
    • not to access without authority, interfere with, damage or disrupt:
      • any part of the Services;
      • any equipment or network on which the Services are stored;
      • any software used in the provision of the Services; or
      • any equipment or network or software owned or used by any third party.
  • Interactive services
    • We may from time to time provide interactive services on the Services, including, without limitation online chat help and the ability to leave product reviews and comments (“Interactive Services”).
    • Where we do provide any Interactive Services, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
    • We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on the Services, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on the Services, and we expressly exclude our liability for any loss or damage arising from the use of any Interactive Service by a user in contravention of our content standards, whether the service is moderated or not.
    • The use of any of our Interactive Services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an Interactive Service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any Interactive Service should be made aware of the potential risks to them.
    • Where we do moderate an Interactive Service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
  • Content standards
    • These content standards apply to any and all material which you contribute to the Services (“Contributions”), and to any Interactive Services associated with it.
    • You must comply with the spirit and the letter of the following standards. The standards apply to each part of any Contribution as well as to its whole.
    • Contributions must:
      • be accurate (where they state facts);
      • be genuinely held (where they state opinions); and
      • comply with applicable law in the Kingdom of Bahrain and in any country from which they are posted.
      • Contributions must not:
        • be defamatory of any person;
        • be obscene, offensive, hateful or inflammatory;
        • promote sexually explicit material;
        • promote violence;
        • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
        • infringe any copyright, database right or trade mark of any other person;
        • be likely to deceive any person;
        • be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
        • promote any illegal activity;
        • be in contempt of court;
        • be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
        • be likely to harass, upset, embarrass, alarm or annoy any other person;
        • impersonate any person, or to misrepresent your identity or affiliation with any person;
        • give the impression that they emanate from us, if this is not the case;
        • advocate, promote, incite to commit or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse;
        • contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; or
        • contain any advertising or promote any services or web links to other sites.
    • Suspension and termination
      • We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of the Services. When a breach of this policy has occurred, we may take such action as we deem appropriate.
      • Failure to comply with this acceptable use policy constitutes a material breach of the customer terms and conditions [] upon which you are permitted to use the Services, and may result in our taking all or any of the following actions:
        • immediate, temporary or permanent withdrawal of your right to use the Services;
        • immediate, temporary or permanent removal of any posting or material uploaded by you to the Services;
        • issue of a warning to you;
        • legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
        • further legal action against you; or
        • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
      • We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.


We are the owners of or the licensee of all intellectual property rights in the Services, and in the material published on then (excluding your Contributions). Such rights are protected by copyright laws and regulations in the Kingdom of Bahrain and around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on the Services in any way except for your own personal, non-commercial use.


Commentary and other materials posted on the Services are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Services, or by anyone who may be informed of any of its contents.


To the extent permitted by applicable law, the Services are provided on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of the Services, or that they will be timely or error-free or that defects will be corrected, or that the Services or server that makes them available are free of viruses or other harmful components. Subject to the above, neither we nor any of our directors, officers, agents, employees or contractor shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use the Services. Nothing in these terms and conditions shall exclude or limits liability for death or personal injury resulting from our negligence or that of our agents or employees.


We collect certain data about you as a result of you using the Service. This is described in more detail in our privacy policy.


Any material you upload to the Services or data that we collect as set out in the customers terms and conditions [] will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free license to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.


Where the Services contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Governing Law

These terms and conditions and any dispute or claim arising out of, or in connection, with them, their subject matter or formation (including non-contractual disputes or claims) shall be governed by, and constructed in accordance with, the laws of the Kingdom of Bahrain.

The courts of the Kingdom of Bahrain shall have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these terms and conditions, its subject matter or formation (including non-contractual disputes or claims).


If you have any concerns about any material that appears on the Service please share your concerns to [ [email protected] ] or [ 17434353 ].